I booked the service on line (a useful facility). Colin turned up on time and did a thorough job on both appliances. There was absolutely no mess even though he had to take the gas fire out and clean all the sooty rubbish off the top. He used some black paint to cover up some marks on the back of the fire which was a nice touch that my wife appreciated. I got a nice typewritten report by email - far better than handwritten ones I have had from other people.