These terms apply to work carried out by Belper Gas & Heating Ltd, unless different terms are expressly agreed in writing. Your quotation or booking confirmation sets out the particular work, price and any exclusions. Nothing here limits your statutory consumer rights.
1. Estimates and quotations
An estimate is an indication of expected cost based on information available at the time. A written quotation identifies the agreed scope and price. If concealed defects, changed requirements or other unforeseen issues arise, we will explain any proposed change and seek agreement before additional work wherever reasonably practicable. You may decline additional work, but remain liable for properly agreed work already completed.
2. Customer responsibilities and access
Please provide safe access at the agreed appointment time, disclose known hazards, obtain any necessary permissions and ensure that areas to be worked on are reasonably clear. Where you provide measurements or materials, please ensure that they are accurate and suitable. Additional work resulting from incorrect or unsuitable customer-supplied items may be charged by agreement.
3. Our workmanship
We will carry out services with reasonable care and skill and in accordance with applicable safety requirements. Any materials we supply will be as described and subject to your statutory rights. Where relevant, gas work will be undertaken by appropriately registered engineers.
4. Boiler servicing, inspections and breakdowns
A service or inspection assesses the appliance and installation within the agreed scope at the time of the visit. It is not a guarantee against future breakdown or failure. Defective components found during an inspection or parts that independently fail during normal operation may require separately agreed repair or replacement. We remain responsible where loss or damage is caused by our failure to use reasonable care and skill.
If an appliance or installation is unsafe, we will explain the findings and follow applicable gas-safety procedures. Any required remedial work will be quoted separately unless included in the original booking.
5. Existing pipework, valves and fittings
Existing stop taps, isolation valves, drain cocks, radiator valves, vents, joints, pipework and other fittings can fail when legitimately operated, isolated, drained or repressurised. Where an existing component is defective or independently fails, we will advise you and discuss repair costs before proceeding wherever reasonably practicable. This does not exclude our responsibility for negligent damage or work lacking reasonable care and skill.
6. Changes in water pressure
Converting a gravity-fed or low-pressure installation to a higher-pressure system may expose weaknesses in existing pipework and fittings. Any resulting remedial work to existing components will be discussed and quoted separately unless the failure results from our failure to exercise reasonable care and skill.
7. Appointment times and access
Where offered, booking windows are estimated engineer arrival windows, not guaranteed completion times: 9–11am, 11am–1pm, 1–3pm and 3–5pm. We will make reasonable efforts to attend within the selected window and contact you if a material delay arises. Please ensure access throughout the selected window.
8. Cancellation and missed appointments
Please give at least 24 hours' notice if you need to cancel or rearrange a booked service. Where a customer cancels with less than 24 hours' notice or we cannot gain access during the agreed arrival window, we may charge the booked service fee, subject to applicable consumer law, fairness and the circumstances of the cancellation. We will not impose charges that are unlawful or disproportionate.
For qualifying distance or off-premises consumer contracts, you may have a statutory 14-day cancellation right. Where you expressly request that work begins within that period, you may be required to pay a proportionate amount for services supplied before cancellation, where permitted by law. Different rules may apply to urgent repairs requested at your home. Any applicable cancellation information will be provided when required.
9. Payment
Unless the quotation or booking confirmation states otherwise, payment for servicing, repairs and small works is due on completion. We accept cash, card and bank transfer. Bank transfers requested on site should be completed while the engineer is present. For larger works, deposits and staged payments will be stated in the written quotation. Invoices are payable by their stated due date. We may pursue overdue undisputed sums and reasonable recovery costs where legally permitted.
10. Deposits and special-order materials
We may request a deposit before reserving installation dates, ordering parts or commencing work. The amount and payment schedule will be confirmed in advance. If a customer cancels, we may deduct only reasonable, demonstrable losses or costs where legally permitted, taking account of any statutory cancellation rights. Any balance due back will be refunded.
11. Ownership of materials
To the extent permitted by law, goods supplied by us remain our property until paid for in full. This does not affect your statutory rights or any rights arising where goods have been incorporated into your property.
12. Gas safety records and certificates
Where required, Landlord Gas Safety Records and other statutory safety documentation will be issued following the relevant checks in accordance with applicable requirements. Issuing safety documentation does not mean that an outstanding invoice has been paid.
13. Additional work and unforeseen defects
Concealed plumbing defects, damaged substrates, unsuitable existing installations and other matters not reasonably apparent before work starts may require additional work. We will explain the issue and obtain approval for material variations wherever reasonably practicable. Changes may affect both cost and timescale.
14. Waste removal and making good
Waste removal, skip hire, plastering, decoration, tiling, flooring or other making-good work is included only where expressly stated in the quotation. We will take reasonable care to minimise disturbance. Necessary access to concealed services may involve disturbance to existing finishes, which will be discussed wherever practicable. We remain responsible for damage caused by a failure to use reasonable care and skill.
15. Delays outside reasonable control
Estimated dates may change because of unavailable parts, supplier delays, adverse weather, emergencies, illness, access problems or other events outside our reasonable control. We will communicate significant changes and arrange a reasonable alternative where possible. Your statutory rights remain unaffected.
16. Complaints and communication
Please contact us promptly if anything falls below your expectations. For variations to the agreed work, we may ask for written confirmation to avoid misunderstanding. We will aim to resolve complaints fairly and within a reasonable time.
17. Consumer rights
Nothing in these terms excludes or restricts rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 or other applicable legislation. Nothing excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence.
18. Contact details
Belper Gas & Heating Ltd
27 Pinewood Road, Belper, Derbyshire, DE56 2TS
Telephone: 07415 242 990
Email: info@belpergasandheating.co.uk
For information about how we handle personal information, see our Privacy Policy.
Draft prepared 9 November 2026. Review and approve the terms, particularly cancellation fees, payment deadlines and booking windows, before publication.