Privacy Policy

1. Who we are

Belper Gas & Heating Ltd provides plumbing, gas, heating and related services in Belper and surrounding areas. We are the controller of personal information collected through this website and when providing our services.

For privacy enquiries, email contact@belpergasandheating.co.uk.

2. Information we collect

Depending on how you contact us or use our services, we may collect your name, address, telephone number, email address, property and appliance details, booking preferences, correspondence, quotations, invoices and service records. Our website and hosting providers may also process technical information such as IP addresses, browser details and security logs.

3. How we use your information

• Respond to enquiries, prepare quotations and arrange appointments.
• Carry out work, issue relevant records and certificates, and provide aftercare.
• Manage customer accounts, payments and business administration.
• Send appointment or service reminders where appropriate.
• Maintain website security, prevent misuse and meet legal obligations.

4. Lawful bases

We process information where necessary to take steps before entering into a contract or perform a contract, comply with legal obligations, or pursue legitimate business interests such as customer support and site security. Where consent is legally required, for example for certain optional marketing or cookies, we will seek it and allow you to withdraw it.

5. Online bookings and calendars

When you request an appointment, we use the details you submit to assess availability and administer the booking. Calendar integrations may be used to identify unavailable times. We aim to use only the availability information needed for scheduling and not to publish private calendar event details to customers.

6. Sharing your information

We may share relevant information with service providers who help us run our website, email, booking, calendar, payment and business systems, and with professional advisers or authorities where required. We do not sell your personal information.

7. How long we keep information

We retain information only for as long as reasonably necessary for the purpose collected, including applicable tax, accounting, safety, warranty and legal requirements. Different types of records may have different retention periods.

8. Security and international transfers

We take reasonable technical and organisational steps to protect personal information. Some technology providers may process data outside the UK; where this happens, we seek to rely on appropriate safeguards required by data protection law.

9. Cookies

Our website may use essential cookies or similar technologies for functionality and security. If we use optional analytics, advertising or other non-essential cookies, we will provide appropriate information and consent controls where required.

10. Your rights

Subject to applicable law, you may ask to access, correct or erase your personal information, restrict or object to certain processing, or request data portability. You can contact us using the email above. You may also complain to the Information Commissioner’s Office (ICO).

11. Changes to this policy

We may update this notice as our services or systems change. The latest version will be published on this page.